Refund Policy

1. Overview

BrightGrowUs provides digital marketing and performance marketing services. This Refund Policy explains how refunds and cancellations are handled for services purchased from BrightGrowUs.

2. Service Fees

Service fees, retainers, deliverables and payment terms are communicated before the engagement begins. Work that has already been performed or third-party costs already incurred may affect refund eligibility.

3. Refund Requests

Refund requests should be submitted to help@brightgrowus.in with the relevant payment and service details. Each request is reviewed according to the applicable service agreement and circumstances.

4. Performance-Based Fees & ROAS Arrangement

If the agreed Guaranteed ROAS target is achieved, the performance-based percentage or other variable fee specified in the signed proposal or service agreement may become applicable.

The exact Guaranteed ROAS target, measurement period, attribution method, minimum ad spend, included services, exclusions and performance-fee percentage must be expressly stated in writing before the engagement starts. The arrangement does not apply retroactively unless agreed in writing.

5. Advertising Spend

Advertising spend paid to Meta, Google or another advertising platform is separate from BrightGrowUs service fees. Any refund, credit or adjustment relating to platform advertising spend is generally subject to the platform's own policies.

6. No Automatic Refund of Retainer

The Guaranteed ROAS arrangement described above is a fee-adjustment mechanism, not an automatic refund of the fixed retainer. The agreed retainer remains payable for the services performed during the measurement period unless the written agreement states otherwise.

7. Measurement Conditions

A Guaranteed ROAS arrangement can only be evaluated using the measurement rules agreed in writing. Changes to pricing, product availability, website functionality, tracking, ad budget, offer, fulfilment, business operations or other agreed conditions may affect the calculation.

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